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Cancel Policy

Order Cancellation

A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any. This is not applicable for Express delivery orders, since those are processed and shipped immediately. We reserves the right to cancel any order if it suspects any fraudulent transaction by a Customer or breaches the terms & conditions of using the website.

Return and Refunds

Indonepal Rudraksha believes in Customer satisfaction and "no questions asked return and refund policy" for issues relating to quality or freshness of its supplies. Given that the orders are lower in size and its hard to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent shopping bills.

Online Payment

Refunds will be processed within 48 hours and will be credited to the customer account within 5-7 working days depending on the issuing bank.